https://robertgreenlearning.com/home daily 1.0 2023-08-07 https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/3afbfd62-073a-44e1-8964-78867b3ce37b/CustomerServiceElearning.jpg https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/c4542951-d37c-4069-a2de-d1a88c980acb/InterviewElearning.jpg https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/50627efe-a1aa-45fa-896d-02371cdbefb2/HospitalityTraining.jpeg https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/3e73cb26-c541-4dd8-8931-1e0cb39f9766/newhireorientation.jpg https://robertgreenlearning.com/contact daily 0.75 2023-06-21 https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/c2eaec85-942f-4add-a194-dc0ea6858ae9/this.jpg https://robertgreenlearning.com/bio daily 0.75 2023-08-07 https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/ebb1b08e-96e7-4cf1-a9ef-2f4b539d4d64/chrome_OVkYNdhIVd_photos_v2_faces_x2_mod.jpg https://robertgreenlearning.com/portfolio daily 0.75 2023-06-14 https://robertgreenlearning.com/portfolio/interview-yjynj-mta9g monthly 0.5 2023-05-30 https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/6ef0d64b-3a44-416f-a536-130cb8ababb7/Storyline_pjAaijXE5R.jpg Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/225e2768-647b-4600-8246-f2db51192f9b/1.png Portfolio - Interview, E-learning This introduction sets up the story. Your manager's newest hire has already quit and will have to be replaced! https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/430004fb-be10-4d6a-9791-37344e85f50e/Storyline_bp0grdWoKH.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/7c2b7fce-e26a-492e-b438-84d9a9fc7f1a/3.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/e006decb-1a7d-4d6d-9571-595cb577ba70/5.png Portfolio - Interview, E-learning You have total freedom. The computer checks resumes, the book gives helpful advice, and the phone conducts phone screens and schedules in-person interviews. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/3775c603-0f2a-4771-88e3-a4c650b7e3d9/6.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/8e81ab5b-e4ab-4aaf-a0ff-1a4e1ba0906c/7.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/d9de66ce-629c-486e-9bb3-070adc89bc6f/8.png Portfolio - Interview, E-learning Scrolling down allows the user to see the full resume. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/404cb3b1-1eeb-4faf-ba50-d8efa13dfdab/9.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/4505e7a0-6181-4195-98b2-998bb11630cb/10.png Portfolio - Interview, E-learning You can't see candidates full appearance until the in-person interview. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/2e8e3d99-c624-4a67-b215-e6401b6d3627/11.png Portfolio - Interview, E-learning Candidate's partial response to "Walk me through your work history." https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/fddb1751-28dc-4c98-847f-96f5b322ae4a/12.png Portfolio - Interview, E-learning Candidate's response to "What made you apply for a job with Security Heroes?" https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/aa260720-dbc6-4ef0-ac89-62f8a59577cf/13.png Portfolio - Interview, E-learning Users can take their own notes using the journal, and can refer back later. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/3d08b7b0-2c88-45a2-a83e-6dc1612d8de1/Storyline_QKwDe01oH5.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/92a54f02-8db9-413b-914b-5f61f564f21b/Storyline_2AKC6yJBLf.png Portfolio - Interview, E-learning If the user fails to follow company guidelines during the in-person interview, they'll have to start over. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/1686171215810-XDTX587JEYL6YUG47DHW/Storyline_yJgvnKZp6q.jpg Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/b05c8584-be35-4442-83de-4936d3d8b8ba/Storyline_TAY0wvPrtM.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/1686171265093-JJ0ZJ7INX7RYMUR2PY64/Storyline_8GfMg8Tqpu.jpg Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/a61e8e95-b538-4370-b982-48a5271a82b3/Storyline_iUMaaQmykP.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/730e52ad-2f36-4ed6-b032-26d59f70e4c8/Storyline_rwXNl9qa5m.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/65d4241c-255f-4fe2-9372-8168738fd976/Storyline_OdkqgEeLan.png Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/1686171317705-8HMMM29U6DQIXEMG7EZ5/Storyline_1hWf38V4ow.jpg Portfolio - Interview, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/ef969f94-8fe4-4fd2-8190-d3653a97b1a1/Storyline_SxjYrTWBUe.png Portfolio - Interview, E-learning https://robertgreenlearning.com/portfolio/hospitality monthly 0.5 2023-05-30 https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/2a5f5e00-7880-46f6-ba95-a365d47597dc/chrome_xtTByo5wf0.jpg https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/b537819c-cfaf-4dc2-bd13-c4cc63f80f77/chrome_Pka9EroqZp.jpg Portfolio - Hospitality Workshop, In-person Video that explains the fundamentals of hospitality- learners are to write down at least one key point from the video to share https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/83d4fd7d-de78-4b6c-bd0f-7396eb087640/2.jpg Portfolio - Hospitality Workshop, In-person Brief explanation of the three types of service https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/2b3bbd16-e31a-46b1-b411-e54cf89b02e3/3.jpg Portfolio - Hospitality Workshop, In-person We've all been there- on the receiving end of bad customer service. Everyone swaps horror stories, then chooses one story to discuss how the service could have been improved. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/6a2adfb4-2d2a-4d25-8df7-25c05fa9f645/chrome_Y8xudPgwXO.jpg Portfolio - Hospitality Workshop, In-person One customer is worth a lot of money https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/f85f133d-4133-46b1-9934-cb41540e1e84/chrome_BBXuDXR5At.jpg Portfolio - Hospitality Workshop, In-person Instead of just telling learners, we ask for their take on how to overcome some of the challenges with listening to customers https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/09760d24-34bc-480f-8999-1f018c5fd209/chrome_havvXP8WXb.jpg Portfolio - Hospitality Workshop, In-person Brief lecture on various customer service methods https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/f017e107-812d-4a77-b678-b51f8c950b0a/chrome_kPJU93jbRj.png Portfolio - Hospitality Workshop, In-person Role play in front of the class on what to do when customers are angry https://robertgreenlearning.com/portfolio/new-hire monthly 0.5 2023-06-14 https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/d3ebec9a-b1cd-4246-a40c-6f2594592b05/1.jpg https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/1689c2be-b384-46cd-b89d-22a13bf1e471/2.jpg Portfolio - New Hire Orientation, In-person First we discuss the competition. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/e1c187ec-735c-4ab3-877c-9f96e28d3ced/3.jpg Portfolio - New Hire Orientation, In-person Then we watch a video so learners can see for themselves how the company is different. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/efcdcee5-a5af-4d2c-8ece-f77c20888675/4.jpg Portfolio - New Hire Orientation, In-person Competition to see who has the most differences- there's a prize! https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/54929d49-4b1d-4fd1-b9b1-8c26ba7de4a0/5.jpg Portfolio - New Hire Orientation, In-person Review is a vital part of learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/f5338a97-e071-479c-ad82-6c8c86a9663f/06.jpg Portfolio - New Hire Orientation, In-person https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/a636fdc2-2e88-4650-be43-0345f929d6e1/6.jpg Portfolio - New Hire Orientation, In-person The caller asks questions about the company and each Bingo card has answers on it https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/35d38b30-6fde-48c9-8e70-6bc1b289ad1c/7.jpg Portfolio - New Hire Orientation, In-person Practice using Sharepoint by finding specific, important documents https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/d22079b5-b73d-4669-99bd-7379ca2d0b8e/8.jpg Portfolio - New Hire Orientation, In-person But first we'll need to invite people using Google Calendar! https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/eb4b073a-6710-47d3-9726-6822d8b5b197/9.jpg Portfolio - New Hire Orientation, In-person https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/b29d78ed-09de-496d-aab7-e31a881cdf12/10.jpg Portfolio - New Hire Orientation, In-person https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/d795dd38-f0fa-4ce0-8c8a-c13e4063fae1/11.png Portfolio - New Hire Orientation, In-person A gag where I pretend to start up my internet and you hear those old modem sounds- if you know, you know https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/ebde8429-65dd-4d6c-b85f-03acf3a63788/12.jpg Portfolio - New Hire Orientation, In-person A brief lecture where we use these tips for an activity at the end https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/5eb44952-9186-4e99-b7e1-04c7d2ca5f3b/13.png Portfolio - New Hire Orientation, In-person They email someone in the class an improved version of this- for many this will be the first message they send on the company email https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/7274ff81-6e69-40d6-a56e-ef07569d6a32/14.jpg Portfolio - New Hire Orientation, In-person https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/b73f36fc-4ab1-4e31-8047-0acdac49420e/15.jpg Portfolio - New Hire Orientation, In-person Acknowledge the difficulties some employees have with Concur that recruits might run into https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/02999c89-3832-4907-b839-05164a5a0ff3/16.jpg Portfolio - New Hire Orientation, In-person https://robertgreenlearning.com/portfolio/customerservice-8zgh7-x2jsd monthly 0.5 2023-05-30 https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/a3eed7bf-5c28-4e36-80d6-5d2cd0a3fe80/Storyline_R6gEGe4xSe.png Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/fecac1cf-92e8-45cc-8c92-ecef4405a14c/Storyline_JqZrX4CRrY.png Portfolio - Customer Service, E-learning Pick a date... you'll see. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/8b6b90ff-2f3e-4eb8-8ad0-2f5697895bff/Storyline_vro5RXljML.png Portfolio - Customer Service, E-learning Description of each character https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/38b84f13-4f4f-4dc5-92e8-ff4224e08e31/this+one.jpg Portfolio - Customer Service, E-learning Each character has different dialogue https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/b570142b-732f-4c89-ba8c-0ed29457dc3d/Storyline_Qvl88NYPTT.jpg Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/47e8c960-b423-4e63-87ad-c87406355ccf/3.jpg Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/a1ba03ba-7ba7-43f7-a449-0201cbc839c2/4.png Portfolio - Customer Service, E-learning Instructional film about what to do in customer service when things go wrong https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/c76130f4-41bf-4777-9a4b-50b21ce609f4/Storyline_fc8E6ho0dy.png Portfolio - Customer Service, E-learning A quiz disguised as a conversation https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/ddac2642-4484-49b8-9163-c72f5c2d024c/5.jpg Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/da44e519-a3c4-4a43-ae25-73c97cd6265c/6.png Portfolio - Customer Service, E-learning The quiz is dressed up as a date conversation to keep things light. https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/a4372c4e-b081-4a08-9ac4-5d9d8c0e3b5b/7.jpg Portfolio - Customer Service, E-learning Feedback on a correct answer https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/764a962a-d037-4ce1-8256-38796d1c4f48/8.jpg Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/133d645d-79e4-42b5-96a2-3517527eeb96/9.png Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/c06bcb27-16d4-4266-8743-48b4e84c7e3d/10.jpg Portfolio - Customer Service, E-learning Feedback on an incorrect answer https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/75da2cd9-512b-4c06-bfbf-7cfc5144b9b3/11.jpg Portfolio - Customer Service, E-learning Your date unexpectedly arrives at your job the next day! https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/45cf6961-ee0c-45ca-9e3b-1cd3541f1a9c/12.jpg Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/afe78176-a651-45b5-99f9-ba9493a9c856/13.jpg Portfolio - Customer Service, E-learning Flight delays https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/f6b88d73-bf17-4273-87a7-3f869f521ee3/14.jpg Portfolio - Customer Service, E-learning Role play to keep customers happy https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/5b917f9f-c70d-4150-89cd-4f6abbd39453/15.jpg Portfolio - Customer Service, E-learning 3 strikes and you must restart the role play https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/eecfe452-b2b7-4b3a-96e6-d95e9c260722/16.jpg Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/5a20713b-5882-429c-894f-d6af36062e04/17.jpg Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/ecfa27c1-9985-4a61-ab18-417e4b8055f0/18.jpg Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/33352e61-f3b2-4157-9004-dd30b9081700/19.jpg Portfolio - Customer Service, E-learning https://images.squarespace-cdn.com/content/v1/63f3dfcd0907924c0336e1db/043ab728-33aa-42c3-b793-8961ee22f82a/20.jpg Portfolio - Customer Service, E-learning