One of the many New Hire Orientations I’ve taught.

*E-learning *In-person Workshops *Gamification *Role Play *Class Facilitation *Instructional Videos

In my 10 years of doing instructional design across education and the corporate world, I’ve learned that great instruction has 3 core elements:

shows the value of the learning
takes the learner’s prior experience into account
contains highly interactive activities that practice the required skills

Portfolio

E-learning

Customer Service Training

Instructional video, quiz, and practice role play all wrapped up in a memorable story

Choose one of three datable characters and go to dinner and a movie! The movie is an instructional video and the dinner is a comprehension quiz where you answer your date’s questions about the video.

Here’s the plot twist: the next day at work is a customer service role play where things go wrong and it’s your job to retain customers… and one of those customers happens to be your date from the night before!

Interview Training

Check resumes, conduct phone screens, run in-person interviews, and find the best candidate.

This training is a sandbox experience where learners have one task: hire the best candidate. With five possible candidates, each with their own resumes, phone screen dialogue, and abbreviated in-person interview dialogue.

Practice skills such as avoiding illegal questions, following company interview guidelines, and reviewing resumes are all covered.

In-person Learning

New Hire Orientation

A proper new hire training should have two goals:

1.) Give employees the tools needed to hit the ground running in their new jobs.

2.) Get employees hyped to be a part of the company.

Interactive activities such as Company Bingo and Sharepoint Scavenger Hunt accomplish both goals simultaneously.

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Hospitality Workshop

Peer learning activities that allow experts to share their experience.

The challenge was that flight attendants and customer service reps with years of experience were in the same class as maintenance and flight ops employees who might not be as familiar with hospitality.

The solution was to allow everyone in the class to learn from the experts sitting among them- peer learning with activities such as Speed Dating and a Problem Resolution Role Play.